PARTICIPATORY (RE)DESIGN OF A SOFTWARE SYSTEM

Dr. Daniel Felix Eur.Erg.
http://www.easy-to-use.ch/

About ERGONOMICS PRACTICE EXAMPLES

The field of practice of professional ergonomists is very wide and covers all aspects concerning the health, well-being and productivity of people at work. Some ergonomic interventions concentrate on designing workplaces so that the work can be done comfortably and safely over a long period. Others look at the safety and ease of use of tools and computer interfaces. Others look at the organization of work systems to optimize workflow and avoid errors.

These papers do not cover all the areas of ergonomics practice, but they may be helpful for people looking for examples of how a professional ergonomist provides solutions for companies wanting to improve the efficiency of their workers without decreasing their safety, health, or well-being.

CONTRIBUTORS

The examples published here were contributed by European Ergonomists and reviewed by representatives from the Centre for Registration of European Ergonomics (CREE) and by the Federation of European Ergonomics Societies (FEES).

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If you are a certified ergonomist and wish to contribute, please get in touch with a member of the executive board of CREE or FEES. Contributions are welcome, and no fee is charged.

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Sum up of the ETUI workshop on machinery feedback method

The workshop held at Colle Val d’Elsa (Italy), October 11th and 12th, 2016, organized by ETUI, the European Trade Union Institute, was divided in two parts: on the first day, a workshop limited to the Trade Unions network in the field of machinery standardization and some invited persons (EU market surveillance authorities in the machinery field, several experts, including a FEES representative, Pascal ETIENNE). About 30 persons attended this part of the meeting.

The workshop held at Colle Val d’Elsa (Italy), October 11th and 12th, 2016, organized by ETUI, the European Trade Union Institute, was divided in two parts: on the first day, a workshop limited to the Trade Unions network in the field of machinery standardization and some invited persons (EU market surveillance authorities in the machinery field, several experts, including a FEES representative, Pascal ETIENNE). About 30 persons attended this part of the meeting.


During the whole second day, the meeting was open to the Italian authorities and to locally interested experts in the field of OSH (mainly from the Tuscany region) – about 100 persons were present.


On the first day was presented and discussed a sum up of the ‘fedback method’ as specified in the TR 16710-1 : 2005 – Part 1.


Fabio Stambi reminded that the project on the ‘feedback method’ started with a TUTB project in 1997: the aim was to collect user experience to improve the woodworking machine safety. The work on the floor was made by the Italian Preventive Service, USL 7 and Sindnova, an Italian Trade-Unions Institute. The project has been enhanced by the mandate 301 from the EU Commission to the CEN concerning the standards in the field of the revised machinery Directive: in the EU Commission document was mentioned he aim to obtain a real feedback coming from the end users. So ETUI was asked to provide a technical report. The outcome of the process is the CEN document (a ‘technical report’): TR 1610-1, adopted in December 2015.


The plan of the report is as follows:


  • Choice of the machinery
  • Data collection: accidents, market, standards, …
  • Choice of SME where the machine is used :

    • collaboration of the employers and workers
    • field investigation in the SMEs
    • selection of skilled machine users

  • Preparation of the working groups

    • Working groups meetings (workers + ergonomists)
    • Preparation of materials

  • Final report: ergonomics and prevention solution
  • Technical report


The debate during the workshop was on several issues, such as:


  • The status of the document: a Technical report (‘TR’), which does not allow the free access and which is on several issues related to the machinery directive. A guide could be a better solution to allow a free access.
  • There was also a debate on the issue ‘Human factors and ergonomics’, in particular the question was: which name is the more appropriate to provide possibilities of action on the machines design in line with the OSH requirements : between ‘Ergonomics’ and ‘Human factors’, which name / concept allows at the best to trigger actions with a wide scope?

The EU Commission informed that a public consultation on the revision of the machinery directive was in progress on the EU commission site till the 16th December 20106.


A draft declaration was discussed, the content of which being published and presented during the next Machinery Directive working group, in November in Brussels.


New issues appeared in the machinery field, in particular: the design and use of robots related to safety, which is discussed in many places : workshops and forums.


On the second day morning, several general declarations was presented on the issue ‘workers participation in the machine design’, including the one presented by FEES on the of ergonomic principles; a presentation of the feedback method by Fabio Strambi; a presentation from Georg Krämer (former chair of the TC 122) on the ergonomic Essential Safety Requirements and the concerned standards in the CEN and ISO field; a trade-unionist (from the European Federation of the construction workers) presented the results of an inquiry documented with 200 accidents. The report has been followed by a project aiming to improve ergonomics, safety, the work organization and training, based on field studies related with the feedback method.


A presentation of the next IEA 2018 Congress in Florence was made by a representative of the Italian Ergonomics Society, who stressed the preparation as a process with the help from different ergonomic societies through Europe.

In the afternoon, 10 examples of the feedback method implementation in the Tuscany region were presented by several experts coming from the USL Tuscany in the field of OSH. The examples presented dealt with the following machines and / or work situations: 1 Wood working machines (circular saws and moulding machines) ; 2 Angle grinders for cutting marble ; 3 Forklift trucks ; 4 Telehandlers ; 5 Agricultural machines (combine harvester, agricultural tractors, tracted harvesters for grapes harvesting). Two other examples of the implementation of the method were presented, not dealing with machines: on manual handling in building sites and assembly of metal scaffoldings.

A lot of debates and projects may follow this interesting event: on the design of machines, on the methodologies to foster the workers participation, on new issues for the designers and workers, such as robots… Initiatives taken by both bodies (FEES and ETUI) will follow.

Mois européen de l’ergonomie EME 2016-2017 – l’ergonomie pour tous les âges

Pour les années 2016/2017, Federation of the European Ergonomics Societies (FEES) a décidé de nouveau de soutenir la campagne annuelle ”pour des lieux de travail sûrs” menée par l’Agence européenne pour la santé sécurité au travail (EU-OSHA).

Le thème de cette nouvelle campagne est “Des lieux de travail favorables au maintien de la santés pour tous les âges – Promouvoir une vie de travail soutenable“. Une partie importante de cette campagne est dédiée à l’adaptation du travail et des situations de travail aux travailleurs. Ce sujet est tout particulièrement intéressant pour les ergonomes, dont c’est un des principaux domaines d’expertise. FEES est également un partenaire officiel de l’Agence européenne EU-OSHA.

C’est pourquoi la campagne annuelle de FEES, le Mois européen de l’ergonomie (EME) en 2016-2017 est dédiée à cette question autour du thème “L’ergonomie pour tous les âges“. Le but de cette campagne est de démontrer le potentiel de l’ergonomie pour promouvoir une vie au travail soutenable et, de ce fait, la possibilité d’une coopération entre les ergonomes et les experts en santé sécurité au travail pour travailler ensemble cette question.
La campagne de l’Agence européenne EU-OSHA ”Être bien sur les lieux de travail quel que soit l’âge” a pour objectif de mettre en évidence et de traiter l’enjeu que constitue le vieillissement de la force de travail. L’accent sera mis non seulement sur le vieillissement des travailleurs mais aussi sur la situation des travailleurs à tous les âges en soulignant l’importance d’une approche tout au long de la vie. Le déploiement de pratiques de travail sûres chez les jeunes travailleurs et le développement de bonnes conditions de travail permettent de promouvoir un travail soutenable tout au long de la vie professionnelle et d’assurer un vieillissement en bonne santé (voir www.healthy-workplaces.eu.)

La campagne de l’agence européenne EU-OSHA aborde cette question de manière globale en mettant l’accent sur les questions de management de la santé et de la sécurité au travail, liées au travail soutenable et au vieillissement en bonne santé, telles que le leadership et la participation, l’évaluation des risques prenant en compte la diversité, l’adaptation des situations de travail aux travailleurs, la prévention du handicap et la réadaptation, la coopération avec le management des ressources humaines, la promotion de la santé sur les lieux de travail, l’apprentissage tout au long de la vie, etc. La campagne de FEES devra, du point de vue des ergonomes, attirer tout particulièrement l’attention sur les principes de l’ergonomie, tels que l’adaptation des situations de travail et de l’activité de travail aux capacités des travailleurs.
La raison essentielle des problèmes de santé liés au travail réside dans les mauvaises conditions de travail qui, le plus souvent, peuvent être attribuées à une conception du travail qui ne prend pas en considération les principes de l’ergonomie. C’est seulement si ces principes sont mis en oeuvre qu’un travail sûr et enrichissant sur le plan de la santé pourra être mis en place. Par ailleurs, si l’ergonomie est laissée de côté dans la conception des situations de travail, il peut être difficile, coûteux ou même impossible de mettre en place par la suite de bonnes conditions de travail au moyen de mesures correctives. En présence de mauvaises conditions de travail, il est difficile pour les professionnels de la santé – sécurité d’assurer un travail sûr et enrichissant sur le plan de la santé. La conception ergonomique du travail et des situations de travail est une des clés d’une vie au travail soutenable.

La campagne de FEES EME 2016-2017 “Ergonomie pour tous les âges ” peut suivre le déroulement des campagnes précédentes, en commençant par une introduction et en se poursuivant à un niveau plus pratique avec la présentation de cas pratiques, de méthodologies ou la discussion d’expériences au niveau national.
Dans la réalisation de cette campagne, l’implication active des sociétés nationales d’ergonomie est essentielle, par exemple par l’organisation de séminaires ou d’autres événements, la distribution de matériel, la collecte et la diffusion d’expériences.

Une présentation introductive en format PowerPoint pour la campagne EME 2016-2017 “Ergonomie pour tous les âges” est désormais disponible (cf ci-joint).

In order to develop the future EME campaigns, and to share the experiences within the national societies, we kindly ask all interested parties to gather experiences on the coming EME campaigns in 2016 and 2017 (e.g. information concerning the realized events, the cooperation with other organisations, other initiatives, articles, other useful documents, etc.). This information or material can be sent to the Communication and Promotion Committee of the FEES to info@ergonomics-fees.eu

Ergonomics for all ages

For the two-year period of 2016-2017 the Federation of the European Ergonomics Societies (FEES) has decided again to support the annual Healthy Workplaces Campaign of the European Agency for Safety and Health at Work (EU-OSHA).

The theme of this campaign is now “Healthy workplaces for all ages – Promoting a sustainable working life“.
An important sub-field of the campaign deals with adapting the work and the workplace to the workers. This topic is especially interesting for ergonomists, for whom it is a part of their core expertise area. The FEES is also an official partner of the EU-OSHA.

Therefore, the yearly FEES campaign European Month of Ergonomics EME in 2016-2017 is dedicated to this subject, by the topic “Ergonomics for all ages“. The aim of the campaign is to demonstrate the potential of ergonomics to promote a sustainable working life, and thus to promote the collaboration between ergonomists and occupational health and safety experts to work together for this subject.
The EU-OSHA campaign “Healthy Workplaces for all ages” aims at recognizing and managing the challenges of an ageing workforce. The focus is not only on aging workforce but on the workers of all ages, highlighting the importance of a life-course approach. Fostering healthy work practices in young workers and developing good working conditions promotes sustainable work throughout their working lives and ensures healthy aging. For more information, see www.healthy-workplaces.eu.

The EU-OSHA campaign covers this topic on the whole, emphasizing OHS management issues relating sustainable work and healthy aging, such as leadership and participation, diversity-sensitive risk assessment, adapting the workplace to the workers, disability prevention and rehabilitation, cooperation with human resources (HR) management, workplace health promotion, lifelong learning, etc. The FEES campaign will, for ergonomists’ part, draw a special attention to ergonomics considerations, like adapting the workplace and work activity to the capabilities of the workers.

The basic reason for work-related health problems lies in poor working conditions, which can most often be attributed to poor ergonomic design. By good ergonomic design the long-term preconditions for safe and healthy work can be created. On the other hand, if ergonomics is forgotten in the design of the workplace it may be difficult, costly or even impossible to achieve good working conditions later by corrective measures. In poor working conditions it is difficult for the OHS personnel to maintain healthy and safe work. Ergonomic design of the work and workplace is one of the keys to a sustainable working life.

The FEES campaign EME 2016-2017 “Ergonomics for all ages” can follow the general scheme of the earlier campaigns, starting from the introduction and continuing to a more practical level, e.g. to presentation of cases or methods and discussion of experiences at the national level. In the realization of the campaign the active involvement of the national ergonomics societies is essential, for example by organizing seminars or other events, by distribution of material, and, by gathering and distribution of experiences.
Thanks to Martti Launis an introductory power point presentation for the EME 2016-2017 campaign “Ergonomics for all ages” is now published.

In order to develop the future EME campaigns, and to share the experiences within the national societies, we kindly ask all interested parties to gather experiences on the coming EME campaigns in 2016 and 2017 (e.g. information concerning the realized events, the cooperation with other organisations, other initiatives, articles, other useful documents, etc.). This information or material can be sent to the Communication and Promotion Committee of the FEES to info@ergonomics-fees.eu

CEN PPE Sector forum and TC meetings

On behalf of the Federation of the European Ergonomics Societies Reinier Hoftijzer atteneded the CEN PPE Sector forum held in Brussels at 16th of February 2016 and CEN TC/122 WG 14 PPE and Ergonomics meetings in Zoetermeer (NL) last year, and on 21 and 22 of March in Brussels.

Ergonomics, safety and comfort are the three main considerations when designing new Personal Protective Equipment (PPE). PPE mean all the PPE may be worn for Occupational Health and Safety purposes, as well as sports or other recreational activities.

The PPE Sector Forum coordinates European standardization in the PPE field. At the meeting there were 20 persons attending from PPE Industry, PPE testing organization, National Standardization Bodies, CEN and the European Commission (DG Grow and DG Social Affairs and Employment). The role of FEES is to represent the ergonomic aspect of the design and the use of PPE.

The new PPE regulation in replacing the directive 89/686 was approved by the European Parliament on 20th January of 2016. The Council of the European Union adopted, on 12 February 2016, the comprise text on the proposal for Regulation of the European Parliament and of the Council on personal protective equipment and repealing Directive 1989/686/EEC. The next steps should be the signature of the text by the Dutch Presidency of the Council of the European Union and the President of the European Parliament. After approval in March there will be a transition period of two years.

ETUI / FEES project on Ergonomics and Machinery

Representatives of ETUI and FEES have met in March 2015 with the aim to set up a cooperation between FEES and ETUI in the field of the ergonomic design and use of machines.

Both parties have presented their experiences and reflections in this field, taking into account ergonomic principles. They intend to foster a FEES / ETUI joint project on the issue of “workers representatives and ergonomists cooperation in Europe in the field of the design and use of machines: state of the art and ways of improvement”.

The feedback methodology used recently on products such as forklift trucks, and agricultural machinery (harvester, tractors, woodworking,…) by ETUI could be used in the project.

The main results expected of this “Ergonomics and machinery project” are:

  • To do the mapping of ergonomics and machinery in Europe in order to enrich the different existing networks related to ergonomics and machines concerns, such as trade unionists, ergonomists, designers, users…,
  • To consider the social dialogue on these OSH issues, where there are worker representatives without links (or weak links) with Trade unions, to have a better overview of this situation in Europe,
  • To consider the possibility to have some national relay via FEES in European countries, according to the different national backgrounds,
  • To prepare propositions for the next IEA 2018 Congress in Florence in order to present the results of common projects on this topic, following the workshops organized this year (2015).

The future steps of the project are:

  • To do the mapping of ergonomics and machinery in order to know the situation in Europe through a FEES project: a first sum up is expected for the end of October 2015; To organize a seminar in November 2015 (on the 12th and 13th) in Paris in order to share information and reflections and to decide new steps of the joint project.
  • FEES executive asks member societies to provide information on the activities conducted by ergonomists in the field of machines and ergonomics, for example:
    • enquiries or reports,
    • debates inside the standardization groups on ergonomics issues,
    • academic and expert resources in the field of machines and ergonomics,
    • innovative projects/symposiums in the field of ergonomics design of machines.
    • financial resources which may be mobilized in order to foster training sessions or research in this field.
  • To make known if some members are interested in the attendance at the next FEES / ETUI seminar please send all useful information to: secretary-general@ergonomics-fees.eu.

Report on PPE Working group meeting April 2015.

EU

The Federation of European
Ergonomics Societies
was represented at the Directive 89/686/EEC
Working group meeting in Brussels, 21 April 2015, by Reinier
Hoftijzer as member of the S&G working group.

EU

The Federation of European
Ergonomics Societies
was represented at the Directive 89/686/EEC
Working group meeting in Brussels, 21 April 2015, by Reinier
Hoftijzer as member of the S&G working group.

To represent ergonomics in European
level is extremely important because the existing PPE Directive will
be replaced by a European PPE regulation. Besides up to date changes
in the legislation it also means that this new regulation has not to
be transformed into national legislation of the European Member
States. By the end of 2014 there was a common Council position. The
final voting in the European Parliament will very soon. It is
expected that the final decision between EU/Commission/Parliament and
final version agreement will be available before summer 2015. There
will be a transition period of at three years (2018).

The Federation of European
Ergonomics Societies
can give opinion regarding the part of the
guidelines concerning Ergonomics. All decisions regarding the new
guidelines have to be taken before the end of 2015.

On behalf of CEN there was also
announced that there will a new proposal for a horizontal TC
(Technical Committee) of CEN and CENELEC under Dutch secretariat
(NNI) about horizontal subjects regarding “Personal Protective
Ensembles and Systems” (also Ergonomics). Also under CEN TC 122
Ergonomics at the meeting in Prague (4 and 5 May) was a decision on a
new WG (Working group) “Ergonomics design and evaluation of
integrated PPE systems”, also under Dutch secretariat (NNI) and
Dutch convenor.

The next meeting will be on 17 November
2015.

Ergonomics in EU standardisation Update 2015 Summer

On behalf of the Federation of European Ergonomics Societies Reinier Hoftijzer attended the CEN/TC 122 Ergonomics meeting 4 and 5 May 2015 in Prague.
CEN

There were short reports by the convenor of the several working groups (WG). These were:

  • WG 2 Ergonomic design principles by G. Kramer
  • WG 4 Biomechanics by A. Ringelberg
  • WG 5 Ergonomics of human-system interaction by T. Stewart
  • WG 11 Ergonomics of the physical environment by K. Parsons

There were short reports of the partners of the TC. These partners are ISO/TC 159 Ergonomics, CEN/TC 114 Safety of Machinery, ETUI, ANEC and FEES. FEES is also seen as a partner and will be invited for the TC 122 meetings.

After a short presentation of Henk Vanhoutte a decision was taken over the establishment of a new WG on “Ergonomics design and evaluation of integrated PPE systems”. NNI will take care of the secretariat and the new convenor will be Ronald Heus (IFV, Institute of Physical Safety) of the Netherlands.

As follow up BT/WG 8 Henk Vanhoutte presented a proposal for a new combined TC on “Personal Protective Ensembles and Systems” to be decided by CEN and CENELEC.

This was the last meeting for Georg Kramer as chairman of this TC and at
the of the meeting Peter Frener was appointed without any objections.

The next meeting of CEN/TC 122 Ergonomics will probably take place in London in October 2016.

Memorandum of Understanding with European Safety Federation (ESF)

ESF

Guiro Van Duren and Sylvain Leduc signed a Memorandum of Understanding on 18th November 2014.

European Safety Federation (ESF) and the Federation of the European Ergonomics Societies (FEES) agree on common goals that are:

  • To promote the ergonomic design and use of PPE,
  • To contribute to the feedback from the field on the quality and the real use of PPE,
  • To promote the training of different actors in this field,
  • To include a mutual link on the websites with a short description of the objectives of the partner,
  • To promote activities organised by the partner through their information channels.

Ergonomics for managing work-related stress

For the two-year period of 2014 and 2015 the Federation of the European Ergonomics Societies (FEES) has decided to support the European campaign “Healthy Workplaces Manage Stress”, organized by the European Agency for Safety and Health at Work (EU-OSHA).

The EU-OSHA campaign Healthy Workplaces Manage Stress recognizes the definition “Work-related stress occurs when the demands at work are beyond a workers ability to cope with them”. The campaign aims at (1) raising awareness of the growing problem of work-related stress and psychosocisl risks, (2) provision of the tools and guidance for managing it at the workplace and, (3) highlighting the all-inclusive positive effects of managing these risks both for the workplace and for the business. For more information, see www.healthy-workplaces.eu.

The EU-OSHA campaign covers this topic on the whole, including e.g. organizational issues such as job reorganization, job insecurity, working hours and increasing intensity of work, responsibilities and rewards and, interpersonal matters like bullying or harrashment. The FEES campaign will, for ergonomists’ part, draw a special attention to matters related to work and workplace itself.

The work task design and the design of work systems is in the heart of ergonomics, and their poor design can be an essential source of work-related stress. For example, a poor information system which does not correctly support the worker or the task, or, a working tool or device which is not in the proper control of the worker, will not only become a source of cumulating stress but also a potential reason for accidents and economical losses.

Ergonomists have experience on these work-related stress factors and their diverse consequences. They have developed ways and methods to analyze the work for identifying and reducing associated risks. Furthermore, they have developed design principles and instructions for optimizing the systems and environments to increase both well-being of the users and efficiency of the systems. The ergonomists are also experienced to develop work activity, work organizations and work systems together with all stake holders at the workplace, including occupational health and safety experts.

The power point presentation “Ergonomics for managing work-related stress” is now published for an introduction to the topic. It is intended to support the European Month of Ergonomics organised by the national member societies of the FEES. Its purpose is to disseminate the message of the EME in possible seminars, meetings or other events related to the EME 2014 and 2015. It can be distributed as such for information to all those interested in the topic. The basic content can be used also in articles or other communication material for the campaign. The presentation is distributed in the ppt-format so that it can be translated and modified for local use, possibly shortened or enlargened, added by local examples, photos, etc.

Cooperation between the national ergonomics societies and the organizers of the national Healthy Workplaces campaigns is highly recommended. In such a way a much wider audience to our message can be achieved, and also cooperation between these organisations can be developed for the future. This can mean, for example, organising common seminars or other events, or preparation of common campaign material or, just participating as a presenter in the events of each other.

In order to develop future EME campaigns and to share the experiences within the national societies, we kindly ask the members of the national societies of the FEES to gather experiences on the coming EME campaigns in 2014 and 2015 (e.g. information concerning the realized events, the cooperation with other organisations, other initiatives, articles, other useful documents, etc.).

Martti Launis of the Communication and Promotion Committee of the FEES created this campaign material.